Developing Customized and Highly Specialized Chatbots with Amazon Lex
In this digital transformation era, Chatbots are a new trend in how people access information, make decisions and communicate. With Chatbots, organizations across all industry verticals can enhance their customer experience by providing round-the-clock support for service requests & can cater to basic inquiries without any human intervention.
At CloudJournee, we specialize in creating customized bot using Amazon Lex. Amazon Lex comes with the same deep learning technologies that power Amazon Alexa and enables you to quickly and easily build sophisticated, natural language, conversational bots. With its pay for what you use model, you only need to pay for the features which you use instead of the entire program.
By using Lex, CloudJournee develops and deliver bots by leveraging its AI and natural language understanding capabilities.
Our chatbot experts, build, setup, manage and deploy bots into your application seamlessly. We also monitor and support chatbots deployed to ensure they are optimized for their best performance.
Why Develop Chatbot with Amazon Lex?
Automated speech recognition
Natural language processing
Built-in integration with AWS Lambda, AWS MobileHub and Amazon CloudWatch SDKs for multiple programming languages
Easy to use
No upfront costs or minimum fees
Our Chatbot Services
At CloudJournee, we offer end-to-end chatbot development services, right from conceptualizing, defining the objectives to building and testing the actual chatbot based solution.
Our Chatbot development experts guide enterprises on chatbots can enhance digital experience, reduce customer support costs, improve customer satisfaction, achieve scalability, and reduce time-to-market.
Our team designs and develops chatbots using Amazon Lex. Our chatbot development process involves bot identity creation, setting up a processing language and coding the bot your requirement. As per the requirements, we deliver customized architecture for your conversational applications.
Integration is a fundamental step after building a bot. We connect the bot to your desired channels. A number of platforms support bots like Messenger, Kik, Slack & Telegram. We also connect your bot to external databases or APIs or to create an extensive flow.
Once the Chatbot is deployed we test it with Beta Users to check the correctness of response, efficiency and latency timing.
Post testing, we launch the chatbot on the worldwide web via the hosting provider. Here we also optimize the bot for the best response time.
Chatbot Monitoring & Support
Our chatbot experts monitor the overall parameters like performance of bot’s responses & correct intent distribution and provide bot analytics. Also we provide continuous support for the bot where our support team identifies the problem (if any), provides prompt solution, and resolve queries efficiently.
Chatbot Use Cases
Call Center Bots
To help callers perform tasks such as changing password, requesting balance on an account, or scheduling an appointment, without needing to speak to an agent
To cater everyday consumer requests, such as accessing the latest news updates, game scores, or weather
To help customers with many basic tasks, such as accessing their bank account, booking tickets, ordering food, or calling a cab
Enterprise Productivity Bots
To enable employees check sales data from Salesforce, marketing performance from HubSpot, and customer service status from Zendesk, directly from their chatbots within minutes
Internet of Things (IoT)
To inculcate highly interactive and conversational user experiences for connected devices in the rapidly growing segment of Internet of Things (IoT)
Pool of experts with experience in Amazon Lex chatbot technology
Capability to build chatbots across various platforms & industries
Competency to provide comprehensive service in designing, development, testing of intelligent chatbots
Expertise in helping organizations reduce their costs with Chatbots
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CloudJournee is an end-to-end Cloud Services Company enabling organizations to succeed in their digital transformation initiatives by helping them successfully adopt and run their applications in the Cloud at a lower TCO. With a team of experienced and cloud consultants, CloudJournee is aiding customers across the globe with scalable and reliable solutions to help them overcome their business problems using DevOps, Microservices, Docker, Cybersecurity and Log Analytics.
CloudJournee specializes in Amazon Web Services, Microsoft Azure & Google Cloud Platform and has designed a wide range of solutions and services to facilitate organizations achieve their business objectives.